Shipping Policy
Shipping Items
To return an item, please contact us to obtain a Return Merchandise Authorization (RMA) before shipping. We will not accept returns without a valid RMA.
Please note:
Customers are responsible for covering the shipping costs associated with returning the item. Unfortunately, we do not refund shipping expenses. We kindly ask that you ensure the product is securely and properly packaged to prevent damage during transit. If the returned item is found to be damaged or shows signs of use beyond what is necessary for inspection, we reserve the right to decline the refund.
Return Process
To initiate a return, please contact us at Natalie@houseofhoundsbr5.com to obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid RMA number.
Returns should be mailed to:
House of Hounds
188 Petts Wood Rd,
Petts Wood,
Orpington
BR5 1LG