Refund Policy

Refund Policy

At House of Hounds, we are committed to providing exceptional products and services. Should you need to return an item, we have outlined our refund policy below to ensure a smooth process.

Refund Eligibility

Our refund policy is valid for 14 calendar days from the date of purchase. If you are not fully satisfied with your purchase, you may return the product within this timeframe for a refund. Unfortunately, if 14 days have passed since your purchase, we are unable to offer a refund.

Refund Conditions

To qualify for a refund, the following criteria must be met:
 

• The product must be in its original packaging

• The product must be unused

• The product must be undamaged
   

All returns are subject to inspection. If the product does not meet these criteria, we reserve the right to decline the refund.

Proof of Purchase

A receipt, purchase order, or other proof of purchase is required to process any refund request. Without this documentation, we regret that we cannot proceed with the refund.

Sale & Clearance Items

Only full-priced items are eligible for return and refund. Items purchased on sale or clearance are non-refundable.

Please note:

Perishable goods are not eligible for return or refund.